Your privacy matters to us. This Privacy Policy explains exactly what personal data Helpsot collects, why we collect it, how we use and protect it, and what rights you have as a Filipino player under applicable data protection law.
Six things Helpsot commits to when it comes to your personal data — full legal details follow below
All data transmitted between your device and the Helpsot platform is protected by industry-standard SSL/TLS encryption. Your personal information and financial details are never sent in plain text across any network.
Helpsot does not sell, rent, or trade your personal data to third-party marketers or advertisers. Your information is used solely to operate your account, process transactions, and improve your experience on the platform.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data held by Helpsot. We honor these rights and provide clear processes for exercising them.
Helpsot processes personal data in full compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules. We are committed to upholding the data privacy rights of every Filipino player on our platform.
Helpsot retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymized.
If Helpsot ever experiences a data breach that affects your personal information, we will notify you promptly in accordance with our legal obligations. We believe you have the right to know when your data may be at risk.
Helpsot is an online gaming platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the country. We take the privacy and security of your personal data seriously. This Policy has been prepared in accordance with the requirements of Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations.
This Policy applies to all personal data collected by Helpsot through the helpsot.net website, the Helpsot mobile application, customer support interactions, and any other means by which you interact with Helpsot. It covers data collected from registered Players as well as from visitors who browse the platform without registering an account.
We encourage you to read this Policy carefully and in full. If you have any questions about how Helpsot handles your personal data, please refer to Section 16 for our contact details.
For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, Helpsot acts as the personal information controller in respect of the personal data it collects and processes about you. This means Helpsot determines the purposes for which and the means by which your personal data is processed.
Helpsot is responsible for ensuring that your personal data is processed in accordance with this Policy and applicable Philippine data protection law. If you have any concerns about how your data is being handled, you may contact our Data Protection Officer using the details provided in Section 16 of this Policy.
Helpsot collects the following categories of personal data about you, depending on how you interact with the platform:
Helpsot collects personal data through the following means:
The majority of personal data Helpsot holds about you is provided directly by you when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, respond to a survey, or otherwise interact with the Helpsot platform.
When you access and use the Helpsot platform, certain technical data is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies. This includes your IP address, device information, browser type, and browsing behavior on the platform. Please refer to Section 8 for full details on our use of cookies and tracking technologies.
Helpsot may receive personal data about you from third parties in the following circumstances:
Helpsot uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your Helpsot account | Registration data, KYC data |
| Verifying your identity and age (21+) | KYC data, date of birth |
| Processing deposits and withdrawals in PHP | Financial data, payment method details |
| Providing access to games and platform features | Account data, gaming activity data |
| Detecting and preventing fraud and money laundering | All categories of data |
| Complying with legal and regulatory obligations | All categories of data |
| Administering bonuses and promotions | Account data, gaming activity data, financial data |
| Providing customer support | Account data, communications data |
| Enforcing responsible gaming measures | Gaming activity data, account data |
| Improving platform performance and user experience | Technical data, gaming activity data |
| Sending service-related communications | Email address, mobile number |
| Sending promotional communications (where consented) | Email address, mobile number, gaming preferences |
Helpsot will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Helpsot processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
Processing is necessary for the performance of the contract between you and Helpsot — specifically, the Terms & Conditions you agreed to upon registration. This covers account creation, transaction processing, game access, and customer support.
Processing is necessary for Helpsot to comply with its legal and regulatory obligations, including anti-money laundering requirements, identity verification obligations, and reporting requirements under applicable Philippine law.
Processing is necessary for the purposes of Helpsot's legitimate interests, including fraud prevention, platform security, responsible gaming enforcement, and improving the quality of our services — provided that such interests are not overridden by your rights and interests.
Where Helpsot relies on your consent as the legal basis for processing — for example, for sending promotional communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. You may withdraw consent by contacting Helpsot support or updating your communication preferences in your account settings.
Helpsot does not sell, rent, or trade your personal data to third parties for marketing purposes. Helpsot may share your personal data with the following categories of recipients only where necessary and lawful:
Helpsot engages trusted third-party service providers to assist in operating the platform. These include identity verification providers, payment processors (including GCash, PayMaya, BPI, BDO, and Metrobank), cloud hosting providers, customer support software providers, and fraud detection services. All service providers are contractually required to process your data only on Helpsot's instructions and to maintain appropriate security measures.
Helpsot may disclose your personal data to Philippine government authorities, regulatory bodies, or law enforcement agencies where required to do so by law, court order, or regulatory directive. This includes disclosures required under anti-money laundering legislation and gaming regulations.
In the event of a merger, acquisition, restructuring, or sale of all or part of Helpsot's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.
Helpsot may share your personal data with other third parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting Helpsot support.
Cookies are small text files placed on your device when you visit a website. Helpsot uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, analyze usage patterns, and improve your experience.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Helpsot platform — in particular, disabling strictly necessary cookies may prevent you from logging in or using core platform features.
Helpsot implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While Helpsot takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. Helpsot cannot guarantee the absolute security of your data. You are responsible for maintaining the security of your account credentials and for notifying Helpsot immediately if you suspect unauthorized access to your account.
Helpsot retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC / identity verification documents | Duration of account plus 5 years after closure |
| Financial transaction records | 10 years from the date of transaction (AML compliance) |
| Gaming activity logs | 5 years from the date of activity |
| Customer support communications | 3 years from the date of the last communication |
| Technical and device data (logs) | 12 months from collection |
| Marketing consent records | Until consent is withdrawn, plus 3 years |
Upon expiry of the applicable retention period, Helpsot will securely delete or anonymize your personal data. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes as it can no longer be linked to any identifiable individual.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by Helpsot:
You have the right to be informed about how your personal data is collected, used, stored, and shared. This Privacy Policy fulfills Helpsot's obligation to inform you of these matters.
You have the right to request a copy of the personal data Helpsot holds about you, along with information about how it is being processed. Helpsot will respond to access requests within thirty (30) days of receipt.
You have the right to request that Helpsot correct any inaccurate or incomplete personal data it holds about you. You may update certain account information directly through your account settings, or by contacting Helpsot support.
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that Helpsot may be required to retain certain data for legal and regulatory compliance purposes even following a deletion request.
You have the right to receive a copy of the personal data you have provided to Helpsot in a structured, commonly used, and machine-readable format, and to request that this data be transmitted to another data controller where technically feasible.
You have the right to object to the processing of your personal data where Helpsot relies on legitimate interests as the legal basis for processing, or where your data is being processed for direct marketing purposes. Where you object to direct marketing, Helpsot will cease processing your data for that purpose immediately.
If you believe that Helpsot has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Details of how to contact the NPC are available on the NPC's official website.
The Helpsot platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. Helpsot does not knowingly collect personal data from individuals under the age of 21.
If Helpsot becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all data collected will be deleted, and any deposited funds will be returned to the original payment source. If you believe that Helpsot may have inadvertently collected data from an underage individual, please contact us immediately using the details in Section 16.
Helpsot employs age verification measures during the registration process and as part of ongoing KYC compliance to prevent underage access to the platform. For more information on our responsible gaming practices, please visit our Responsible Gaming page.
Helpsot primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud hosting providers and identity verification services — may process data in other countries. Where personal data is transferred outside the Philippines, Helpsot ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.
Such safeguards may include contractual clauses requiring the recipient to process data in accordance with applicable data protection standards, or reliance on the recipient's participation in a recognized data protection framework. By using the Helpsot platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy.
The Helpsot platform may contain links to third-party websites or services, including payment provider portals. This Privacy Policy applies only to the Helpsot platform and does not cover the privacy practices of any third-party websites or services. Helpsot is not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of the Helpsot platform.
Payment processing services such as GCash, PayMaya, BPI, BDO, and Metrobank operate under their own privacy policies and terms of service. When you use these services to make deposits or withdrawals on Helpsot, your data is also subject to the privacy practices of those providers.
Helpsot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this Policy, Helpsot will notify registered Players by email and/or by posting a prominent notice on the platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. Your continued use of the Helpsot platform after the effective date of any revised Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically to stay informed about how Helpsot protects your personal data.
If you do not agree to the revised Privacy Policy, you should cease using the Helpsot platform and may request closure of your account in accordance with the Terms & Conditions. Please review our Terms & Conditions for details on account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Helpsot handles your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.
Now that you know how Helpsot protects your personal information, join hundreds of thousands of Filipino players enjoying slots, fishing games, blackjack, and more — all in Philippine Peso with GCash and PayMaya support. Players must be 21 years or older.
By registering, you confirm you are 21+ and agree to our Terms & Conditions and this Privacy Policy. Please game responsibly. Visit our Responsible Gaming page for support tools.